Patient Access Representative Senior

Qualifications:

Required:

• High School Diploma or equivalent required.

·         Five (5) years of Patient Access, Customer Service or Medical Billing work experience OR Associates Degree in related field and three (3) years of Patient Access or Medical Billing work experience.

Preferred: 

• Certification in medical billing, coding, or equivalent job specific certification

Knowledge, Skills, and Abilities:

• Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators.
• Working knowledge of CPT, HCPCS, and ICD-10.

·         Demonstrates characteristics that support the values, vision, mission, policies, and procedures of McLaren Health Care.

·         Provides service excellence standards:

o   Responds promptly, professionally, and courteously to all customers’ needs.

o   Cooperates and communicates effectively with all McLaren Health Care team members.

o   Contributes to continuous quality improvement efforts.

·         Must be able to understand, explain, calculate, analyze, and interpret the information reviewed daily. 

·         Ensures customer interactions are done in a professional and courteous manner in conjunction with hospital policy and AIDET training. 

• Communications:  communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers. 
• Works independently in a self-directed, non-confrontational, collaborative manner.
• Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes.
• Customer Focus:  promotes positive internal and external relations by actively seeking and being responsive to customer feedback.  Ability to support and participate in continuous quality improvement projects.
• Translates Mission and Vision into daily interactions with internal and external customers.  Demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care.
• Displays high ethical standards.

Position/Subsidiary Specific:

1.      Supports the mission and vision of McLaren Port Huron through behaviors that reflect and integrate our values, as evidenced by observation, peer and customer feedback.

2.      Demonstrates commitment to professional growth and competence.

3.      Registration, Financial Clearance, Insurance Verification, Cashier, Scheduling, Charge Entry and Financial Counseling responsibilities are identified in the specific assignment sheet for a Senior Patient Access Representative.