About Us
McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.
Supervisor Office
Position Summary:
Under the direction of the Manager and the Director of Specialty Services, is responsible for the coordination, organization and implementations of policies and programs relating to patient care, business, building maintenance and the fiscal aspects of the Specialty Clinics. Oversees some clerical aspects of the practice, including budgets, policies and procedures, supply ordering (clinical and clerical), in coordination with the Manager.
Essential Functions and Responsibilities:
1. Knows, understands, incorporates, and demonstrates the McLaren Health Care/Affiliate Vision, Mission, and Values.
2. Maintain procedure manual on standards of operations and tasks.
3. In coordination with the Manager, prepares new office policies.
4. Maintains all JCAHO requirements.
5. Assists clerical staff members in the performance of their duties when necessary to maintain, expedite patient flow and daily operations
6. Recruits, interviews and makes recommendations for hiring candidates.
7. Assists the Manager and Director in developing budget projections of procedural/patient volumes and operational expenditures.
8. In coordination with the Manager, maintains and displays patient education, injury instructional sheets and practice/patient use informational literature.
9. Downloads, prints and distributes dictation to appropriate dedicated location for physicians on a daily basis. Handles all inquiries related to computerized transcription.
10. Ensures that charges and reimbursements are billed in compliance with Medical Center policies and third party/governmental requirements for Specialty Clinics.
11. Councils, as appropriate, any patient concerns/complaints about medical billing problems in coordination with the billing department.
12. Coordinates all quality assurance and coding audits.
13. Maintains one central location for clerical supplies and orders as needed.
14. Maintains new computer programs as indicated.
15. Acts as a resource person for Specialty Clinic staff.
16. Performs related duties as required or requested.
Qualifications:
Required:
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Associate Degree (Business Healthcare Admin, or related) or equivalent in directly related work experience
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2 years of experience working in a physician office setting Preferred:
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Associates Degree in related area
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1 year of supervisory experience
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
